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Grateful and More

Today, is Canada Day, and earlier I wished everyone Contentment on this day.

From our home (Panda and me) to yours, may you find such Contentment.

My thought is that we get to celebrate the ongoing progress of this idea called Canada. No nation is static, nor should it be. It is called nation building. And yet we can be thankful for this nation each and every year, as we build it. There is much for which to be thankful, and much still to work on, here and around the world. I have no interest in political partisanship (none) but I think the Prime Minister said as much in his Canada Day greeting. We can be grateful and strive for more, better.

Yesterday, I shared To Be Considered. In it, I noted … “Realizing your life, schedule and priorities are different, how will you find some time to consider and reflect? We are half way through a wild 2020, and we have a new world unfolding. How can you take some time this month to ponder your path forward?” I suggest same for this day.

This is Day 16 of ROCK 105. Thus far, we have gone in on Acceptance, Accountability, Appreciation, Assertiveness, Awe, Beauty, Candor , Caring, Certitude, Charity, Cheerfulness, Cleanliness, Commitment, Compassion, Confidence, Consideration… and Contentment as strengths of character in these days and going forward. Character matters in times of trial and triumph alike.

Imagine the strengths of accepting where you are when you are with taking full account of things past and present and owning it. Imagine the strengths of then appreciating and valuing and growing from there, asserting your best voice in doing so. Imagine the power of Awe and Beauty in experiencing the walking forward. Imagine being true to yourself and others in that walk forward, caring about what matters most and being certain of it. Imagine a spirit of giving and cheer in doing so. Imagine that walk, clean and simple and focused… committed, compassionate and confident… and considerate and thoughtful. Imagine that kind of walk at work and life. Now, imagine that whole walk, with Contentment.

Taking time to be grateful and content does not negate the need for work and the march forward. But being grateful and content can help us sustain our walk. Optimism sees “the stuff” ahead and knows we will get there. For me and my life right now, I am at that very place. There is much for which I am grateful. Yet, this time and these days have been an incredibly challenging time for me. There is more to be walked and worked towards. I am reminded this day that Contentment and Optimism are practiced, as is Gratitude… while we walk forward. The practice might be hard, but worthy.

For what of Canada are you thankful and content?

What are you drawing?

Peace, passion and prosperity…

Barry Lewis Green

aka The Unity Guy

CHECK OUT

CHECK OUT OUR COACHING

and our MULTIVERSE of online forums and offerings

Barry Lewis Green moves the needle on character leadership and unity building with joyful ferocity and thoughtful zeal.  Barry helps leaders forge strong, united cultures at school, work, business and community.  Joe Calloway says, “I had the distinct pleasure of being in an audience in Montreal with Barry Lewis Green on the stage. Quite simply, Barry absolutely captivated us with his talent, his message, and his heart.  The feeling of unity that Barry created in the room that day was extraordinary.”  With 39 years in education and leadership training and development … and work in the private, public and community sectors across Canada… and as a speaker, educator, master facilitator, coach, writer, singer, dancer, and cartoonist, Barry stokes the fire

My Fortress

In Dominion and Daring, I said, “These next few days will be that. This next week or so, and amidst the concluding of the College year… will see that deep dive. Dabbling does not do it. There are several questions I am ever more intent on honestly and courageously answering:

  • What does real look like in my work and life?
  • What does raw imply in terms of how I deliver on it?
  • How do I understand “the right thing”; what is my metric for same?
  • How do I define “results” in life?”

I am getting there, and have decided, with exams and grades completed and wrap up activities underway, to take these next 2 weeks and do the hard work. Getting a meaningful journal, my prayer book, and some time “away”… and it is time for a rescue, of Soul… and character.

Actually, my Soul needs no rescue, but an audience… full, focused and fierce. We are there. My own fortress of solitude awaits.

This morning, I posted on Assertiveness, and I recommend the read.

Take it to heart.

I will.

See you next week.

Peace, passion and prosperity…

Barry Lewis Green

aka The Unity Guy

CHECK OUT

CHECK OUT OUR COACHING

and our MULTIVERSE of online forums and offerings

Barry Lewis Green moves the needle on character leadership and unity building with joyful ferocity and thoughtful zeal.  Barry helps leaders forge strong, united cultures at school, work, business and community.  Joe Calloway says, “I had the distinct pleasure of being in an audience in Montreal with Barry Lewis Green on the stage. Quite simply, Barry absolutely captivated us with his talent, his message, and his heart.  The feeling of unity that Barry created in the room that day was extraordinary.”  With 39 years in education and leadership training and development … and work in the private, public and community sectors across Canada… and as a speaker, educator, master facilitator, coach, writer, singer, dancer, and cartoonist, Barry stokes the fire on together strong.

R4/D2… 6 Pillars for Living

In Step Back and Forward, I wrote… ” For me, it is time to take something of a spiritual step back, on the eve of 70 days of taking a physical step back under self isolation. For me, it is time to step back, to step forward. It is time.”

In and amongst that time, I have been walking and reflecting, a lot… some 45,000 steps in the past three days alone. I have written on Wonder, and shared my thoughts on the release of Shinedown’s Atlas Falls. You should have a listen to that song… I looove it.

Yesterday, in finishing off 16,000+ steps, amidst my music and prayers and more, I had a thought come on some things key for my work and life going forward… some pillars, if you will. It came almost in a flash and with a bit of an acronym of course, lol. This brain seems subject to same. 🙂

Enter R4/D2.

Real. Raw. Right. Results. Dominion. Daring.

Real.

Integrity. Authentic. Genuine. For me, and for a long time, but ever more so going forward… no pretenses, posing or posturing. A mentor once told me that the difference in POSE and POISE is the “I”. We must be ourselves, real. Candor enacted.

This does not imply abandoning Tact

… but Tact is offering Truthfulness with Kindness. Enter Candor. Real, it is. Candor builds Trustworthiness as people start to get that there are no back doors. Neither does this imply gushing all to all. It implies being direct and real. Pillar One to my life and work.

Raw.

I believe in Professional, but I do not believe that that must imply some “smarmy” sense of polish. Raw is not about unprofessional for professional is about content; expertise. As Kim Mitchell once sung, “I know there’s a lot of feathers but not much chicken”. I have no interest in the “smooth” and “rehearsed”… or the name dropping and photo opps Raw is the way I like my carrots, and it is the way I like my work and life. Professional is about Excellence of content and intent. Raw allows (and I believe encourages) same in so much as it is not worried so much on “making a mistake” as it is on delivering the real goods. Pillar Two.

Right.

Consider Righteousness.

It is not the same as self righteousness. The former is about doing what is right (over what you feel like doing). The latter is about telling everyone else how to live. For me, the right thing is vital. Character matters, always.

In good, bad and ugly times, it matters. It is Strength. It is not about being Perfect as a noun, for that is myth. It is about Perfect as a verb which is all about getting better. Doing the right thing advances that. Trying matters. “Is this the right thing?” will be my question, moving forward. Pillar Three.

Results.

Purposefulness matters.

Purposefulness is less about drive and hustle as it is about intention and flow. I have long believed that Purposefulness is Joyfulness. It brings meaning. For me, arbitrary results are not the thing. Intent is more important than outcome … as outcome is, in many ways, out of our hands.

What is important is that we have ends in mind. Going through the motions is not of interest to me. Life is too precious. This does not imply being busy for busy sake, but this morning I posted on Facebook that “a life filled is not necessarily the same as a life fulfilled”.

For me, Results is about intent and focus and moving towards. The things I choose to do, going forward, will be grounded in same and such. “Does this move me, my work and life forward… does it give me a Hell Yeah?” is my question to self. Pillar Four.

Dominion.

Consider Dominion.

Dominion is the virtue of Ownership, and all that we truly own is our life. We take Responsibility for it. It is not about arrogance or dominance of others. It is about owning your life.

On this my 75th day of self isolation, I am owning my Responsibility to myself and others. Amidst this First Wave, and understanding the essential mechanics of pandemic waves, I will continue to physical distance, wash hands, cover face and more. I see it not as a constraint on my freedom, as my spirit is always free… and doing service to myself and others is a way to express that freedom of spirit.

Dominion means I own my life, and no one else will ever so be responsible for it. It means that I come into this world with it, and will leave with it… and only it. This life of mine is the only precious gem I will ever truly possess and I will claim Dominion of it. Pillar Five.

Daring.

To dare is not about taunting. It is about proving to oneself, one’s possibilities. Daring is not frivolous nor foolhardy for me. It is about knowing what I want to do, and moving forward doing it.

Do I want to parachute out of a plane? Nope. Do I want to bungee jump? Nah. Do I want to ride horseback on the steppes of Mongolia one day? Indeed, I do. Do I want to adventure into certain tributaries of life and work that I have never been. Oh yes.

I have found huge benefit and joy in doing so to date, and intend to make this Pillar Six, asking myself “Does this task or opportunity that I soulfully love require to to dare myself?”

If that answer is yes, I will have added smile.

A Return to R4D2.

I feel very real and raw about this decision. And right. I feel it focuses my efforts and intent and working and living in the direction and results I soulfully seek. It allows me to lay claim to the one thing I own; me. And it causes me to dare… to always be me.

My name is Barry Lewis Green. I own all three names. Barry means “spear carrier” or “spear” or “archer” depending on the source. Lewis (my grandfather’s name) means “famous in war”. The only war for which I seek to be famous is the war to claim my life and stand my middle ground.

I am a Baha’i. I am an educator by wiring, education and experience. I am an entrepreneur thusly as well. I am a world citizen, human… a Terran. I believe and hold fast in and to the global goals. I believe in the vital importance of character and unity in advancing peace, passion and prosperity as a planet. I believe in Humanity. Our Humanity is our highest standard. Our inhumanity is our lowest.

I teach, and speak, and dance, sing, cartoon, write, blog, vlog and create my way through and towards it all. I believe my life and work matters. I believe yours does too. I believe my life’s work is about being real and raw as I move towards results and do the right thing while moving there. I believe that my life is mine alone, and to be responsible in owning it. And I believe in the power of Daring to explore our greatest capacities.

I believe.

And now, I enact.

R4D2.

Peace, passion and prosperity…

Barry Lewis Green

aka The Unity Guy

CHECK OUT

CHECK OUT OUR COACHING

and our MULTIVERSE of online forums and offerings

Barry Lewis Green moves the needle on character leadership and unity building with joyful ferocity and thoughtful zeal.  Barry helps leaders forge strong, united cultures at school, work, business and community.  Joe Calloway says, “I had the distinct pleasure of being in an audience in Montreal with Barry Lewis Green on the stage. Quite simply, Barry absolutely captivated us with his talent, his message, and his heart.  The feeling of unity that Barry created in the room that day was extraordinary.”  With 39 years in education and leadership training and development … and work in the private, public and community sectors across Canada… and as a speaker, educator, master facilitator, coach, writer, singer, dancer, and cartoonist, Barry stokes the fire on together strong.

BE, at Home

In Our Own Script, I noted that “I am starting my own journey of self isolation and homeworking…”.

And, it has been quite the week. Teaching college from home. Running Epic Engage from home, working with clients from a distance at home, working out and eating right… from home. This morning, on LinkedIn, I shared this on Lock Down or Castle Build, And this evening, I shared this video message.

All of this is to say that I am seeing this as an opportunity to go inward. I am nightly getting “outside contact” with “da C.L.U.B.” Facebook Live at approximately 9:00 pm NT (7:30 PM EST)… thereabouts. But, this is a time of reset and re-engineering. If I am going to be at home, I might as well BE at home.

How can you BE at home?

Oh, and check this out from the Harvard Business Review. Great read.

Peace, passion and prosperity…

Barry Lewis Green

aka The Unity Guy

CHECK OUT OUR COACHING

and our MULTIVERSE of online forums and offerings

Barry Lewis Green moves the needle on character leadership and unity building with joyful ferocity and thoughtful zeal.  Barry helps leaders forge strong, united cultures at school, work, business and community.  Joe Calloway says, “I had the distinct pleasure of being in an audience in Montreal with Barry Lewis Green on the stage. Quite simply, Barry absolutely captivated us with his talent, his message, and his heart.  The feeling of unity that Barry created in the room that day was extraordinary.”  With 39 years in education and leadership training and development … and work in the private, public and community sectors across Canada… and as a speaker, educator, master facilitator, coach, writer, singer, dancer, and cartoonist, Barry stokes the fire on together strong.

Snow Small Change

Last week, we shared on Change Makes Change. Before that, The broadCAST, and two weeks ago; Make Change. The theme this month? Clearly, on change.

Wow, there has been alot of change around here the past week, with almost 120 centimeters of snow, including a 93 cm drop on Friday/Saturday, within 24 hours… accompanied by hurricane force winds… that many are now calling Stormageddon 2020.

A State of Emergency (SOE) has ensued, and life has changed for many. We have been digging out, ever since. College, University and schools have been closed since last Friday. St. John’s, Mount Pearl, and surrounding areas are each making their own progress on their respective SOEs.

So, it has been a week of change… forced and consciously made. With that in mind, we offer…

Jenny says…

First, please go back and read (if you have not already)… my posts in making change and The broadCAST, and last week in change requires change. Here, I continue…

I left off by saying that things were “a breath of fresh air, but at the same time kind of scary”. I then knew that things had to change. If not, the universe wouldn’t allow the positive energy that I was exuding, to come back to fuel me.

While I made these minuscule changes in my life, big differences were seen, both internally and externally. I started seeing who I was on a deeper level than I could have ever envisioned. I set plans in place. I set my standards higher. I allowed remarkable people into my life and opened my heart for the upmost beauty that life could offer me.

I started one new beginning the day that I decided to go back to school. In which I have to say, it is never too late to start something. Anything that your heart desires, you can achieve it. I stuck with it and I am now a graduate. My newest beginning is now as a graduate. I am watching myself create a new path. A path of employment. Of experiences and learning. A path of new territories and adventures. In this time, it is almost as if my new beginning into the field of Child and Youth Care with Addictions has opened other doors, with higher standards.

It has opened my heart to love like I have never experienced. It has allowed me to see all that I am as a student and all that I am capable of.

I guess my point in all of this is that I know sometimes we don’t see where the road will take us. Or even if we know how to get on said road. Sometimes the path is so unclear (not unlike the shoveling out this past week). Or maybe it is right under our noses the entire time. All I can tell you is don’t be afraid to make a change. Don’t be afraid for new beginnings. The time will come on that path of new beginnings where everything starts to click. Things fall into place and you can intensely feel and see your masterpiece unfold before your very eyes.  

I have more to say in my final installment on change (for now anyways) next week.

Barry says…

It has been quite the week. It has caused me time to not only shovel out on snow, but on life. I have reflected, and posted, on

Been busy. 🙂 All the posts follow a path of where are we going; and I suggest are worth the time to read and reflect. All that being said, I will add for now is this…

Change is not easy. It is not meant to be. It requires Courage and Commitment.

Courage. When in change, we are traveling new ground; or at least ground we have not seen in a while. It is not lost on me that toddlers, as they first learn to walk and talk, are practicing it without even knowing it. It is scary to stumble and not be understood. It requires Courage to push through.

And Commitment. It is the follow through. Commitment is doing the thing we said we would do when we felt committed, long after we no longer feel committed.

Next week, I will offer my own concluding thoughts on this topic of change, for now. In fact, I will be sharing my own (by then, well articulated) personal plan for truly conscious change in one key area of my life; health.

But change is a constant in life. Our own conscious change requires Courage and Commitment.

Peace, passion, prosperity, and a whole bunch of Love and Character

Benny and Jarry

Peace, passion and prosperity…

CHECK OUT OUR COACHING

and our MULTIVERSE of online forums and offerings

Jenny Dearing speaks to love in action.  She brings talent, experience and learning around love, trauma and care.  With a passion for Child and Youth Care and Addictions, and a background in same, she connects, and memorably so.  Her work spans children and youth care with addictions, personal and senior care, respite work, and business leadership; delivering on all.  Jenny is a Certified Virtues Project™ Facilitator, with professional training in child and youth care with addictions support and home support services.  With certification in ASIST Suicide First Aid, Autism Awareness and Understanding, Trauma Information Care and Child and Youth Care Practice, Jenny brings it, with zeal. On top of all that, she loves singing, and is an accomplished multi-media artist … and brings both to her work.  Artistry is a path to love and healing.  Jenny knows it.  She believes in it.  She drives it.

Barry Lewis Green moves the needle on character leadership and unity building with joyful ferocity and thoughtful zeal.  Barry helps leaders forge strong, united cultures at school, work, business and community.  Joe Calloway says, “I had the distinct pleasure of being in an audience in Montreal with Barry Lewis Green on the stage. Quite simply, Barry absolutely captivated us with his talent, his message, and his heart.  The feeling of unity that Barry created in the room that day was extraordinary.”  With 39 years in education and leadership training and development … and work in the private, public and community sectors across Canada… and as a speaker, educator, master facilitator, coach, writer, singer, dancer, and cartoonist, Barry stokes the fire on together strong.

Change Requires Change

Last week, we shared on making change. We invite you to have a read. We now continue on the theme of change this week.

Jenny says…

Picking up where I left offer in making change and The broadCAST, as individuals there is this power of change for the better; this strength within us to be able to conjure up the unthinkable.

Some may look at us and think, “boy that is far-fetched”, or “she must be crazy to think that is possible”. Who is to say really? Do you think for a second that the life you have dreamed of living isn’t realistic? Well, let me let you in on a little secret… it damn well is.

As you all know, and I feel I have shared openly, I have been on a journey of self-awareness, self-love and self-respect. I have taken my years of not knowing certain things about myself…. and, as silly as it may sound, I didn’t realize how much control I actually had over my own life, and how I could alter my life by making such minimal changes.

I have quickly seen that, in the time I began to be aware of my surroundings and the little choices I decided to make differently than I normally would have in the past, things began to change in the most beautiful of ways. It was like a full-on metamorphosis. I was drawing these beautiful energies into my space. If it wasn’t pure my life kicked it out.

These changes that were taking place were subtle at times, but subconsciously I was beginning to make changes throughout every aspect of my life. I began to speak highly about myself. I began to surround myself with people that I admired or that I felt I wish I could be more like. I wanted to be in a room filled with smart people. I wanted to feel like I could learn something from the ones I connected with.

Over the years, there were many new beginnings and in the meantime some things had to end. They fizzled away because my energy was now so positive that either the new beginnings fed my spirit and soul, or they had to go. I was finding myself more aware of how things filled or depleted me. I was mindful of the choices that I made because of this new-found awareness and self-realization. It was a breath of fresh air, but at the same time kind of scary.

I got more to follow on that…

Barry says…

Have a read on this on initiating. Change requires change. And change requires Initiative. Such requires us to be mindful of our surroundings and the needs and our capacity to respond. Initiative is grounded in the practice of Mindfulness, Assertiveness, Resourcefulness and Helpfulness.

It is also grounded in Responsibility; our ability to respond… our taking ownership. Read this on Peacefulness and the importance of taking honest ownership. I find myself reminding myself… that I have but one life of which I know. How precious is that? To assume, consciously or unconsciously, that I have “all the time in the world” is a lie. I do not. Our lives in this world are finite. That resource is limited. How many freakin’ reminders do we need of that? Our lives are precious commodities. Going through the motions, with little regard to the life our Soul calls us towards, is a true waste. That does not imply some crazy sense of drive or hustle. It does imply flow. And flow, requires change. It requires a new approach to living. It is called being. A wolf gets better and better at being a wolf, by being a wolf. It learns as it goes, but it’s intention is to be a wolf.

Change does not require us so much to change who we are as it requires us more and more to be who we are; and the world can perceive that to be us changing. But, it is more about us shedding our skin… and making the necessary sacrifices.

I, too, have more to come. For now, consider what you truly want… and what you are allowing to occupy your life that is standing in its way.

Peace, passion, prosperity, and a whole bunch of Love and Character

Benny and Jarry

Peace, passion and prosperity…

CHECK OUT OUR COACHING

and our MULTIVERSE of online forums and offerings

Jenny Dearing speaks to love in action.  She brings talent, experience and learning around love, trauma and care.  With a passion for Child and Youth Care and Addictions, and a background in same, she connects, and memorably so.  Her work spans children and youth care with addictions, personal and senior care, respite work, and business leadership; delivering on all.  Jenny is a Certified Virtues Project™ Facilitator, with professional training in child and youth care with addictions support and home support services.  With certification in ASIST Suicide First Aid, Autism Awareness and Understanding, Trauma Information Care and Child and Youth Care Practice, Jenny brings it, with zeal. On top of all that, she loves singing, and is an accomplished multi-media artist … and brings both to her work.  Artistry is a path to love and healing.  Jenny knows it.  She believes in it.  She drives it.

Barry Lewis Green moves the needle on character leadership and unity building with joyful ferocity and thoughtful zeal.  Barry helps leaders forge strong, united cultures at school, work, business and community.  Joe Calloway says, “I had the distinct pleasure of being in an audience in Montreal with Barry Lewis Green on the stage. Quite simply, Barry absolutely captivated us with his talent, his message, and his heart.  The feeling of unity that Barry created in the room that day was extraordinary.”  With 39 years in education and leadership training and development … and work in the private, public and community sectors across Canada… and as a speaker, educator, master facilitator, coach, writer, singer, dancer, and cartoonist, Barry stokes the fire on together strong.

broadCAST April 2017: Sowing the Seeds

Sowing the seeds and seizing the opportunities of showers… how do we do it?  This is the question of the month.  Happy April and welcome to The broadCAST™.  This is a monthly weigh in by members of The CAST™ of Epic Engage™ Independent experts in their own right, members of The CAST™  are asked to answer a question of simple but possibly profound nature. We wholeheartedly encourage you to connect with these experts on their respective expertise and how it might be of service to you.  They each bring great value in service to their work. 

For April 2017

With the above in heart and mind, the question to The CAST™ for April is:

They say April showers, bring May flowers (whoever “they” are)… so if we understand the metaphor of showers as the preparation for the flowers… what habits or practices do you best recommend for sowing the seeds to any success?  In other words, what rituals or practices do you use to best prepare yourself for opportunities and challenges?

LIZ BURT SAYS

The metaphor “April showers bring May flowers” is a great one for Spring. It reminds us that we need darkness to appreciate light and that all stages of growth might not be pretty. I would recommend sticking to your schedule when things are challenging and try your best to be patient, even when you want your flowers to bloom NOW! Remember that nothing worth having ever came easily. Don’t lose sight of the end goal or give up because of the time it will take to get there. Time is going to pass anyway.

Liz Burt is about real and healthy results.  She is a master motivator. She is also a marathoner and marketing specialist living in Calgary, AB. She holds a three-year diploma in Business Management and Marketing, a Bachelor of Arts in Communication Studies, and will begin her MA at the University of Alberta this spring. In addition to being wild about learning and running, Liz is also an avid traveller and has backpacked through twenty countries in the last few years. In her professional life she loves working with small businesses to develop simple and effective marketing and communications plans that achieve real results. She is creative, a bit of a health nut and loves to share her healthy passions in her blog. Liz is a goal setter and risk taker. She loves coffee, cooking, and great conversations. She gets huge joy in helping people and small businesses achieve their goals and are always ready to lend an ear and share advice. www.soundbodysoundmind.wordpress.com

RAY HOLLISTER SAYS

I love the concept of viewing a ‘challenge’ as merely a ‘shower’ that bears the fruit of ‘opportunity’ at the end! I think that in order to truly maximize the showers that will come along in your life, it is helpful to be prepared by committing to constant improvement. This does not have to be massive changes every single day! In my case, I strive to improve at least 1% in key areas of my life each week. If I focus on this, and practice this, and commit to this, I find that when showers come along, those 1% improvements turn and multiply into much bigger gains after the ‘showers’ have come and gone. So I highly encourage you to commit to improving yourself by just 1% each week, and when you encounter showers, watch your life bloom!

Ray Hollister is all about strength, excellence and potential. In fact, he has a very special connection raywith students – he’s helped thousands achieve average scores of over 90% for 20 years! His love of learning… and his ability to teach anybody the same easy strategies he used to study far less than everyone else while maintaining outrageously high test scores… quickly earned him a lot of ‘friends’ seeking his advice. Ray has personally conducted numerous studies to develop an intense, focused, and  results oriented program for college students. With the success of that program, Ray set his sights on helping younger students in Junior High, High School, and those just entering University. The end result is a program that will help any student – especially YOU – learn more, study less, and earn consistently high grades.  www.rayhollister.net

KRISTA WALSH SAYS

To best prepare myself for challenging (difficult) customers, I developed the L.E.A.R.N. approach.  It is inevitable that you are going to engage with a less-than-happy customer at some point. Possessing the skills in order to properly diffuse the situation will benefit you by easing the situation and potentially keeping your customer. It’s easy to “L.E.A.R.N.” from our conversations: 

  • Listen: Most times customers just want to be heard. Let them vent, cry and sulk without interruption.
  • Empathize: This will help you connect with the customer and maintain the relationship.
  • Ask questions: The better the questions you ask the more able you will be to evaluate the situation and efficiently resolve the complaint.
  • Remain calm: Nothing escalates the conversation more than trying to talk over or interrupt a person when they are ranting about the unfairness they have experienced. Instead lower your voice and they will match you with a softer tone.
  • Negotiate: Everyone likes the feeling of winning. Offering a customer a discounted price, a promotional item, or even a small gift card will most often turn a negative situation into a positive one.

Krista Walsh is about productivity and creating cash flow.  Krista is an award winning entrepreneur, author and speaker. From dental assistant drop out, to family business builder, to emerging leader for Atlantic Canada (twice), Krista will share her journey from failure to success and explore how to increase your cash flow and productivity.  In 2005 Krista established “KC COLLECT,” a credit, collection and resource company. It would be the first and only female-owned collection agency in Atlantic Canada.  Krista’s informative presentations engage and challenge audiences to effectively manage and build their businesses, professional relationships, and enhance their profiles.  Andrew Oland- President, Moosehead Breweries says “Krista is a smart, dedicated and passionate woman. She is an engaging and practical presenter who adds tremendous value to any audience.”  Her breakout sessions will assist you in navigating the practical tools you can implement immediately to increase sales and productivity, enhance and build relationships, and strengthen and increase cash flow.  Krista’s determination and vision has been recognized by her peers and she has twice received the Atlantic Canadian Emerging Award as one of Canada’s leading young entrepreneurs. www.kccollect.vpweb.ca

MARK BLACK SAYS

My best tip for this is a to have a solid morning ritual that prepares you for the day ahead. Mine includes: prayer, exercise and fueling my body for the day ahead.

Mark Black, CSP is all about wellness and resilience.  He is a Heart blackand Double-Lung Transplant Recipient, 4-time marathoner, resilience expert, speaker, and coach. Mark helps people “Thrive in Challenging Times”. A Certified Speaking Professional, Mark has inspired more than 100,000 people in more than 350 presentations. At 23 Mark faced an unimaginable challenge. His doctor informed him that his heart was failing. Without a rare and dangerous heart and double-lung transplant he would not see his 25th birthday. Three years later, after receiving his second chance at life, Mark ran his first marathon. Mark spends his free time with his beautiful wife and two kids.  www.markblack.ca

SHEENA GROBB SAYS

I learned very young that my health and well being is central to every other aspect of my life’s pursuits. After being told that I had developed an autoimmune disease as an ambitious and high achieving teenager, my perspective on success began to change.  As I grew through my twenties and graduated university, pursued my passions, and floundered as a budding business owner, I struggled with wanting “A+ reviews” in everything I did, while knowing all too well the critical balance of work and health.  It became increasingly important to find clarity on my values and what my version of success actually looked like… especially in the moments of challenge. It’s these moments of challenge that show us who we are.  I see now that outward success is only a reflection of the seeds we sow within ourselves all along our path… the ups and the downs… the “doing” and the “being”… it’s all contributing to our own unique and beautiful garden.   Making time for movement and yoga, healthy eating, loving relationships, and restful sleep – next to emailing rituals and social media learning curves, etc. – all contribute to a bountiful harvest, if that is what you choose.  Embrace life long learning and say thank you for even your mistakes… and you will see the flowers grow, again and again.

Sheena Grobb Singer/Songwriter and Speaker… is humbly amazing. “It is without a doubt a masterpiece of songwriting and soundscape. Really incredible, soulful music. She will definitely get a huge audience in time, trust me.” Alex Wharton, Abbey Road Studios. A songbird from the age of two, songwriter at ten, with 3 albums under her belt, a nomination for the Western Canadian Music Awards, Sheenaand over 500 tour dates across Canada, the US, and the UK, Sheena Grobb (one of Canada’s best kept secrets) is spilling over. With the release of her newest album, The Breakless Heart, mastered at Abbey Road Studios in London, and a life changing music video created by Lindsey Nelko (past choreographer with So You Think You Can Dance), Sheena is embarking on her most meaningful project yet – The Living Compassion Project™ – inviting others to “unlock their lives” through sharing their stories… as she begins to share hers. www.sheenagrobb.com

JOEL SWEENEY SAYS

Here is the link to my video for April contribution to broadCAST™.   I hope you enjoy. 🙂
Joel Sweeney is all about effective communications. He has been speaking, training, coaching and Joel-Sweeney-291x300writing about it for over 20 years. He is the author of The Wedding MC Handbook and Little Helpings of Food for Thought. His third book, The Speaker’s Tool Box – Perfecting the Craft of Speaking, was released in the 2015. He is the owner of Professionally Speaking (established in 1995). Joel helps entrepreneurs and business professional become effective, engaging and confident speakers. www.JoelSweeney.com

TRENT LANGDON SAYS

I decided to respond to this question in the form of a caution.  With any opportunity or challenge, we frequently jump in ‘head-first’ without true reflection or reconnaissance of the battle environment. Opportunities can be highly appealing, exciting, or refreshing with disregard for the red flags, pitfalls, and trapdoors. Equally, challenges have similar dangers that are not considered when preparing a plan of attack.  A valuable lesson I have learned is the necessity for pre-planning and continual evaluation as part of any major decision. Though an obvious item for the most part,  this strategic approach ensures essential self-exploration and decisions that are rooted in ‘common sense’ for you. For me, this self-exploration occurs with intentional ‘private thought’ sessions (be sure to make notes) and random thinking while driving, exercising, cooking, etc. ( I always keep an notepad in my truck and next to my bed).  The primary point: choose your destiny… (as much as possible).

Trent Langdon is all about building legacy through character education and development. He is a junior high school counselor for 650+ adolescents and is dedicated to serving his students, their families, and communities.  Trent works on behalf of his colleagues to build identity, protect professional roles, and to give teachers ‘a voice’; currently completing his 2nd term as a member of the Provincial Executive Council of the Newfoundland & Labrador Teachers Association (NLTA) and now as the incoming NLTA Vice-President for the 2017-2019 term of office. Trent is also a Canadian Certified Counselor with the Canadian Counseling & Psychotherapy Association (CCPA) and serves as a member of the CCPA Ethics Committee (Complaints Division).  And last but certainly not least, Trent is a proud contributor to the Epic Engage team. www.epicengage.com

JAMIE McCABE SAYS

When preparing for any successes, challenges or opportunities, I analyze the situation and all possible outcomes whether it be good or bad for my business or life. I look at the good as a sign of greatness and potential and any possible negative outcome as a learning curve. This helps me prepare for what may lie ahead. I like to dive into any research I can attain of what I am about to do or the opportunity I am preparing for. I like to get excited and let others see and feel my excitement with my projects. When diving into any challenges, I like to consult with those who may have had similar challenges, I always ask my husband for his thoughts and my staff for suggestions before I prepare for challenges ahead. But mostly, I like to go with my heart. It never steers me wrong. So my practices summed up are: analyze, research, prepare and go with what feels right in your heart. If you water those “seeds”  from a place of love and good intentions, the flower will never die.

JM2Jamie McCabe is all about creativity and connection. She is on a mission to bring people together through art and exploring their creative side at Clay Café Avalon. Jamie became an entrepreneur and opened the paint-your-own pottery studio in 2008 and has seen many memories painted there since then. She works with children and schools where she provides after school art programs. She believes we should color outside the lines more and embrace our inner artist. At Clay Café, it’s not about painting the perfect piece, it’s about painting the perfect memory.  www.claycafeavalon.ca

BARRY LEWIS GREEN SAYS

I love the wisdom of The CAST™ above; I always do.  For me, the add on would be several book recommendations first.  For taking stock of the big picture, I strongly suggest What Color is Your Parachute? by Richard Bolles.  Intended as a workbook for job hunters and career changers, I contend that it forces you to inventory your strengths and passions.  It facilitates you taking stock of your arsenal if you will.  Secondly, I recommend The War of Art by Steven Pressfield; a book that examines the power of daily commitment to the craft and the work.  It is a powerful read for all areas of life.  Third, I suggest Keep It Simple by Joe Calloway as a great little read on keeping your focus on what is important.  With all of that in mind, my best suggestion is to get into a daily regime of prayerful reflection.  Go within to examine without.  Take account each day.  Daily commitment to what I call consultation within, action without, reflection afterwards and evolving as the process unfolds spells CARE, and I suggest that the best way to sow the seeds is to care.  It is a virtue.

blg-singBarry Lewis Green is ultimately a vocalist, strength coach and educator. His work is about voicing, exploring, identifying, practicing and mastering our strengths and building upon them through practical and powerful unity and resourcefulness.  His book Human Being Being Being Human speaks to that.  and that is why Barry is The Unity Guy™. EPIC Engage™ is an extension of The Unity Guy™. The Epic work is all about building strong, united and inspired cultures lead by character… at school, work and community; where everyone matters and contributes everyday. www.epicengage.com

QUOTES for the MONTH

Every problem has in it the seeds of its own solution. If you don’t have any problems, you don’t get any seeds. — Norman Vincent Peale

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